Service and Support
Need help? A digital support service is available via WhatsApp only at:

📞 +972 53-500-3004

For more information, visit the dedicated Travel Sim website:
🔗 https://travelsimobile.co.il/lobby#HELP

Additional Information

🔋 Recharge or Add Data
(Available only for an existing package. Can be added up to 30 days from the purchase date).

▶️ Click here to recharge

When recharging, enter the phone number of your Travel Sim card.

📱 How to find your Travel Sim number?
Send an SMS with the number “2” to 555 from your Travel Sim. You will receive an SMS with your number.

💰 How to check your Travel Sim balance?
Send an SMS with the number “1” to 555, and you will receive an SMS with your balance.
Or visit the following link:
🔗 https://travelsimobile.co.il/travel/login

Travel Sim Sales with eSIM Technology

If your device supports eSIM technology, you can select the “I need eSIM” option and purchase the Travel Sim package without a physical SIM card.

📌 Check if your device supports eSIM:
▶️ Check eSIM Compatibility

How to Activate Travel Sim with eSIM Technology?

✅ eSIM Activation
Activation and setup must be completed before your flight (while still in your country).

After purchase, a QR code will appear on the screen and will also be sent to your email.

📌 Before activation, ensure:
1️⃣ Your device is connected to the internet (via mobile data or Wi-Fi).
2️⃣ The QR code is ready for scanning (printed or on another screen).
3️⃣ You have the phone number assigned to you at purchase (shown in the order summary and in the email with the QR code).

🔹 After scanning the QR code, you will be prompted to enter a confirmation code.
This code is the phone number assigned to you at purchase and appears in the email with the QR code.

🔹 Follow the on-screen instructions until the eSIM installation is complete on your device.

Recommendations When Traveling Abroad

📴 To avoid unnecessary charges, it is recommended to disable your primary number in your phone settings.

📲 Settings for Android:
Settings > Connections > SIM Manager > Preferred SIM Cards > Enable eSIM as the primary SIM for calls and mobile data

📲 Settings for iPhone (iOS):
Settings > Cellular > SIM Cards > Disable the existing SIM

🎥 Video Tutorials for Activating eSIM on Android / iPhone Devices
(Video links)